Frequently Asked Questions
Everything you need to know about PetPocket hoodies.
What is the difference between the two hoodies? +
The Cozy Carrier Hoodie has a closable front carrier opening and side pockets. The Cuddle Pouch Hoodie has a soft open pouch designed for relaxed cuddling.
Are the hoodies suitable for both cats and dogs? +
Yes. Available product options allow customers to choose Cat or Dog along with their preferred color and size.
How do I choose my hoodie size? +
Choose your normal clothing size using the size chart displayed on the product page. If you prefer a roomier fit, select one size larger.
Is the clothing size based on my size or my pet’s size? +
The hoodie size refers to the person wearing it. Your clothing size and your pet’s weight are separate measurements. Always review the product information and size guide before ordering.
How do I choose the correct option for my pet? +
Select Cat or Dog on the product page, then choose the desired color and hoodie size. Review all available product information before placing your order.
Can my pet remain inside the pouch while I walk? +
The pouch is intended for calm and supervised use. Always monitor and support your pet when necessary. Never leave your pet unattended inside the pouch.
How should I wash my PetPocket hoodie? +
Follow the care label attached to the hoodie. Close all zippers before washing and use a gentle cycle.
How long does shipping take? +
Order processing and estimated delivery information are provided in our Shipping Policy. Tracking information will be sent when it becomes available.
What is the return policy? +
Eligible products may be returned according to our published Return Policy.
Can I change or cancel my order? +
Please contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after processing has started.
How can I contact PetPocket? +
Please use our Contact page to send us a message.